Contact
Questions, feedback, or something not working? Write to us and a real person will read it.
General support
For help with the app, bug reports, or feedback on your experience, email twinflame@brmarketgroup.io.
It helps to include your device (iPhone or Android), the app version, and a short description of what you were doing when the problem happened.
Billing and subscriptions
Subscriptions purchased on iOS are billed by Apple and managed in your Apple ID settings, including cancellations and refund requests. Apple handles those directly.
For anything else about your plan, email twinflame@brmarketgroup.io from the address on your account. You can review plans on the subscription page.
Privacy and your data
To request a copy of your data or ask us to delete your account, email twinflame@brmarketgroup.io from the address associated with your account. You can also delete your account from inside the app under Profile settings.
Our Privacy Policy explains what we store and how it is handled.
Safety
Twin Flame Journey is a reflection and journaling tool. It is not a substitute for professional medical, psychological, or therapeutic care, and it cannot help in a crisis.
If you are in immediate danger or thinking about harming yourself, contact your local emergency services or a crisis line right away. Our Safety Center lists resources and explains the limits of what the app does.
Before you write
The FAQ covers the most common questions about privacy, subscriptions, AI guidance, and account management. It may answer yours faster.